Sales Operations Analyst
Austin, TX
Full Time
Sales Operations
Experienced
Who We Are:
NCC is a leader in providing cutting-edge software solutions for the automotive industry. Our software helps dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability.
Overview:
We are seeking a highly analytical, business-minded Sales Operations Analyst/RevOps Analyst to help drive revenue performance across the organization.
This role will be based in Sales Operations/Revenue Operations and serve as the primary analytics partner for sales leadership, account management, customer success, and executive leadership. The role will focus on pipeline analytics, pricing and contract performance, renewal and attrition trends, sales productivity, funnel conversion, and GTM reporting.
This role is not simply a reporting or CRM administration role. The ideal candidate will help identify why performance is changing, where revenue risk exists, and where growth opportunities can be unlocked.
The right candidate will combine strong analytical skills with business acumen and the ability to communicate insights clearly to senior leadership.
What You’ll Do:
Revenue & Pipeline Analytics
- Build and maintain pipelines, funnels, and forecast dashboards
- Analyze sales funnel conversion, stage leakage, sales cycle length, and pipeline coverage
- Monitor sales productivity metrics, including rep performance, win rates, average deal size, and activity trends
- Identify drivers of missed or exceeded revenue performance
- Support forecast accuracy by delivering pipeline and conversion insights to sales leadership and FP&A teams
- Analyze pricing realization, discounting trends, and contract performance
- Track adoption of price increases and pricing effectiveness across customer segments
- Monitor bureau costs versus pricing performance and margin trends
- Support renewal forecasting, renewal pipeline tracking, and attrition risk analysis
- Identify upselling, cross-sell, and expansion opportunities across the customer base
- Analyze RM and CSM book performance and customer profitability
- Build and maintain executive dashboards for sales leadership, account management, and the executive team.
- Develop KPI scorecards for pipeline, bookings, renewals, churn, pricing, and customer health
- Partner with FP&A to ensure alignment between GTM metrics and financial reporting.
- Partner with Core Ops to integrate customer adoption, support, and retention metrics into revenue reporting
- Help define and document KPIs and reporting standards
- Ensure CRM data quality and consistency
- Partner with Sales Ops leadership on territory, quota, compensation, and account assignment reporting
- Work with Data/BI resources to improve reporting infrastructure, automate dashboards, and integrate data
- Support ad hoc analyses for executive leadership, board reporting, and strategic initiatives.
- Identify reporting gaps and recommend improvements to systems, dashboards, and processes
What You’ll Have:
- 3–7+ years of experience in Sales Operations, Revenue Operations, Business Analytics, FP&A, Consulting, or related fields
- Strong analytical and problem-solving skills
- Experience with CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics
- Experience with BI and dashboard tools such as Power BI, Tableau, and Looker
- Strong Excel / Google Sheets skills
- Experience with SQL strongly preferred
- Experience analyzing pipeline, funnel conversion, forecasting, pricing, renewals, churn, and customer cohorts
- Ability to communicate complex data clearly to frontline teams and executive leadership
- Strong attention to detail and the ability to manage multiple priorities
- Experience in SaaS, recurring revenue, data services, fintech, automotive, or multi-product businesses is preferred
- Analytical and commercially minded
- Comfortable with challenging assumptions and identifying performance gaps
- Strong communicator capable of influencing without authority.
- Able to move fluidly between detailed analysis and executive-level summaries.
- Comfortable working cross-functionally with sales, finance, operations, and leadership teams.
- Naturally curious and proactive in identifying revenue risks and growth opportunities.
What We Offer:
- Competitive base salary with an attractive commission structure.
- Unlimited PTO
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) plan with company match.
- Professional development opportunities and continuous training.
- A supportive and dynamic work environment with opportunities for growth and advancement.
- Recruiter Phone Screen
- Culture Index Survey
- Hiring Manager Interview
- Cross-Functional Collaborator
- Offer
We are an equal employment opportunity employer and a drug-free workplace.
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