Customer Service Representative

Las Vegas, NV
Full Time
Operations
Entry Level

Special Operations (Customer Service) Representative

This is a fully in-office position based in Las Vegas (relocation assistance not provided).

Why We Work at National Credit Center
We are at a transformational moment in our company journey – and we’re excited about it.  NCC is the leading provider of consumer intelligence to auto dealers and we’re searching for passionate people who want to join our growing team.  Each day we’re finding new ways to strengthen our culture, accelerate innovation and deliver unforgettable service to our customers.  If this sounds interesting, let’s talk.         

Special Operations (Customer Service) Representative
Seeking a full-time Special Operations (Customer Service) Representative who is passionate about operational excellence, team collaboration and delighting customers.  Your primary responsibilities will include addressing inquiries, resolving issues as well as supporting existing customers and integrator partners.  Reporting to the Director of Operations, you will be front-line support for incoming calls, emails, technical support and account setup and changes.

Your Role Will Include:

  • Activation and setup for new customers with our integrated partners while driving operational KPI’s
  • Maintain customer records and update databases with accurate information
  • Acting as a liaison between sales, credit bureaus and customers
  • Providing customer support on incoming calls and emails
  • Assist in a variety of other projects on an as needed basis

REQUIRED SKILLS AND EXPERIENCE
  • Minimum of 2 years customer service-related experience in an inbound service center work environment
  • Ability to analyze and resolve customer issues of diverse scopes
  • Strong working knowledge of Microsoft Office and Salesforce.com
  • Effective verbal and written communicate skills
  • Ability to interpret and communicate detailed product information
  • Highly collaborative team player with a passion for providing great service
  • Ability to manage multiple tasks
  • Positive, assertive individual; with a desire to learn, grow and develop

DESIRED SKILLS, EXPERIENCE AND EDUCATION
  • Experience or knowledge in the automotive industry a plus
  • Bachelor’s Degree or equivalent preferred but not required


ABOUT US
National Credit Center (NCC) has been providing credit and compliance solutions to the automotive industry since 1996.  NCC’s comprehensive solutions help dealers increase sales, save money and improve efficiencies within a dealership’s Financial and Insurance department.  Our goal is to transform customer decisioning and acquisition for retail automotive.   Please visit our website for company, services and product information:  www.nccdirect.com.
 

Share

Apply for this position

Required*
Apply with
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Human Check*