• Configure and maintain integrations for dealers, ensuring accurate delivery and full system functionality.
• Troubleshoot integration issues, manage vendor updates, and submit programming tickets to maintain OEM and third‑party compliance.
• Serve as a primary contact for OEM partners and third-party providers, including testing, certification, and ongoing communication.
• Train dealer partners on lead importing tools, reporting features, and automation.
• Communicate client feedback, bugs, and enhancement requests to management and development teams.

• Manage integrated telephony accounts, including setup, tracking number assignments, integrations, and access.
• Train dealerships on the call tracking platform.
• Maintain accounts, process requested updates, and ensure clients adopt new features and functionality.
• Relay client feedback and collaborate with internal teams to support service improvements.

• Set up and maintain email accounts for the client base.
• Provide basic hardware support for devices such as scanners and printers.
• Offer general troubleshooting for Windows environments and common browser issues.

• Set up and maintain FTP servers for secure data exchange.
• Configure and support integrated DMS and inventory provider connections.
• Troubleshoot inventory-related data issues.

• Maintain a strong working knowledge of proprietary software and integration platforms.
• Support sales onboarding processes and project tracking within Salesforce.
• Participate in weekly meetings to prioritize issues, enhancements, and development initiatives.
• Contribute to strategic planning, marketing support, and continuous improvement of integrated services.
• Collaborate with other internal teams to resolve end-user issues.

• Complete understanding of proprietary CRM functionality (training provided).
• Strong organizational skills with the ability to prioritize and self-manage workload.
• Proficiency with Windows-based applications (Word, Outlook, Excel) and web navigation.
• Technical familiarity with common data structures (XML, CSV, HTML, email formats).
• Experience with Windows-compatible hardware (printers, scanners, etc.).
• High school diploma or GED required; college coursework preferred.

• Strong listening and phone communication skills.
• Effective problem-solving abilities and a clear communication style.
• Ability to provide clear written and presentation instructions to clients.
• Patience, professionalism, and a friendly demeanor.
• Capable of handling a high volume of inbound calls and email requests

• No travel required; all duties performed on-site.
• Frequent interaction with dealership personnel for setup, training, and service maintenance.
• Significant time spent on phone calls and web-based meetings

• Competitive pay
• Unlimited PTO
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) plan with company match.
• Professional development opportunities and continuous training.
• A supportive and dynamic work environment with opportunities for growth and advancement.

• Recruiter Screen
• Culture Index Survey (10-minute)
• Hiring Manager Interview
• Executive Interview
• Offer

Texting Privacy Policy and Information:

You may receive text messages regarding your application and potentially regarding interview scheduling.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes

Message frequency will vary depending on the application process.

Msg & data rates may apply.

OPT out at any time by texting "Stop".