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Senior Salesforce.com Administrator/Developer

SUMMARY

The Senior Salesforce.com Administrator/Developer will be responsible for identifying areas of improvement and making actionable recommendations to increase operational efficiency. This position works with management and users to determine business requirements, provide administrative support and design/implement solutions on the Salesforce.com platform. Candidates must be highly motivated, extremely organized, detail oriented and possess outstanding communication and analytical skills. 

RESPONSIBILITIES

  • Daily administration and support of the Salesforce.com platform database including managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validation of daily data integration.
  • Manage overall setup, configuration and maintenance of sales and marketing database on the Salesforce.com platform.
  • Serve as the primary contact for ongoing user support, user training and data policies. 
  • Responsible for administration functions such as user management, profile configuration, data management, report and dashboard development, etc. 
  • Partner with management to document business requirements, scope out changes to workflow, fields, and profiles and implement changes independently. 
  • Ensure data integrity within Salesforce.com and between Salesforce.com and internal systems. 
  • Troubleshoot and work with end users to ensure that Salesforce.com meets their needs and to keep pace with changes in program operation, policies and/or procedures.
  • Develop and document training programs for new and existing users on the Salesforce.com application on system features and best practices.
  • Compile and manipulate data from Salesforce.com and NetSuite on demand 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

  • Salesforce.com Certification
  • 4+ years of hands-on experience supporting Salesforce.com in an IT or sales operations or general operations role
  • 3+ years of system administrator experience with Salesforce.com
  • Bachelor’s Degree (BA) from four-year College or university MBA preferred.
  • Experience with Salesforce.com customer and/or partner portal is preferred. 
  • Experience documenting and analyzing processes, procedures and/or policies.
  • Strong communication, presentation, and speaking skills.
  • Must have the ability to communicate with both business and technical people effectively.
  • Experience working with cross-functional teams to design and implement workflow within Salesforce.com 
  • Ability to create and modify page layouts, custom objects, portals, reports and dashboards. 
  • Strong analytical, strategic thinking and problem-solving skills.
  • Experience with NetSuite.
  • Experience as a Business Analyst a plus
  • Excellent Microsoft Excel skills
  • No relocation.  Position based in Las Vegas, NV

Visit website for company and product information:  www.nccdirect.com

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